Billing & Subscription FAQ

What does the subscription include?

Your subscription makes your profile visible in Oficio Claro search results for buyers in Tijuana. Subscribed sellers appear in search, can be viewed by buyers, and can receive inquiries and reviews. Without an active subscription, your profile is not visible even if registration is complete.

What's the difference between monthly and annual plans?

Monthly: $149 MXN/mo, IVA included, cancel anytime Annual: $1,340 MXN/yr, IVA included — a 25% discount, saving $448 compared to paying monthly Both plans include the same features

What payment methods are accepted?

If you convert to paid, your subscription is paid by credit or debit card, processed securely through Stripe Don't have a bank card? A Spin by OXXO Visa debit card works like any other card — just keep enough balance on it before each renewal (The payment methods you list on your own profile — like cash, bank transfer, or PayPal — are how your clients pay you, which is separate from how you pay Oficio Claro)

When am I charged?

Never during your 3-month free trial — no card is required to even start it You add a card only if and when you choose to convert to a paid plan, and we email you a notice at least 5 days before that first charge so nothing is a surprise

Do I get a receipt?

Yes. A receipt is automatically sent to your registered email address after every successful payment.

How do I cancel my subscription?

Go to Account Settings at /settings and cancel in the subscription section. Canceling stops your next renewal — you are not charged again, and your profile stays visible until the end of the period you have already paid for. See the Account Settings guide for the full details.

What happens to my profile when I cancel?

Your profile stays visible until the end of your current paid period, then it is hidden from search. Your account, profile data, portfolio, and reviews are fully preserved, and you can reactivate at any time.

Can I switch from monthly to annual?

You can manage your billing — including your plan — through the secure Stripe billing portal linked from Account Settings.

My payment failed. What should I do?

This only happens once you have chosen to convert to paid and added a card No charge was made Return to the subscription screen and try again Common causes: incorrect card details, insufficient funds, card blocked for online transactions, or bank authorization required If you pay with a cash-loaded card like Spin by OXXO, top it up before your renewal date Try a different payment method if the issue persists

Can I reactivate a canceled subscription?

Yes. If you are still within your paid period, just click Reactivate in Account Settings — billing resumes on the same plan with no new payment needed. If your subscription has fully lapsed, you simply subscribe again.

If I cancel mid-month, do I get a refund for unused days?

Contact support for refund inquiries. Refund eligibility is outlined in the Terms of Service.